Privacy Policy – Addo Wildlife Explorers

Effective Date: September 19, 2026

Addo Wildlife Explorers (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and share your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa and relevant international data privacy standards, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect personal information necessary to arrange tour bookings, safari experiences, and customer support. This includes:

  • Contact Details: Full name, email address, phone number, and residential address.

  • Identity & Travel Information: Passport or South African ID numbers, nationality, and emergency contact details.

  • Tour & Health Logistics: Dietary requirements, mobility considerations, and relevant health notes required for guest safety during guided safaris.

  • Payment Data: Billing addresses and transaction records (credit card processing is handled by encrypted, third-party payment gateways; we never store card numbers).

  • Technical Data: IP addresses, browser types, and usage data collected via cookies when you navigate our website.

2. How We Use Your Information

Your data is processed strictly for legitimate business and operational purposes:

  • Processing reservations, park permits, and accommodation bookings.

  • Communicating tour schedules, meeting points, and safety updates.

  • Ensuring custom dietary or medical arrangements are met on safari.

  • Fulfilling legal requirements, such as SANParks (South African National Parks) permit verification and local tourism regulations.

  • Delivering promotional updates or special offers (only where you have provided explicit consent).

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. Data is shared exclusively with necessary partners:

  • Conservation & Activity Partners: SANParks and authorized game reserves to issue entry permits and lodge bookings.

  • Service Providers: Secure payment processors, IT infrastructure vendors, and email platforms.

  • Legal Compliance: Public authorities or law enforcement when required by South African law.

4. Security & Retention

We use physical, administrative, and technical measures to guard your data against unauthorized access, loss, or alteration. Personal information is retained only as long as necessary to complete your booking requirements or fulfill statutory record-keeping obligations.

5. Your Rights

Under POPIA and applicable privacy laws, you reserve the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate or incomplete details.

  • Request deletion of your personal records, subject to legal retention obligations.

  • Opt out of direct marketing communications at any time.

6. Contact Us

For privacy inquiries, data access requests, or concerns, please contact our Information Officer:

  • Email: info@addowildlifeexplorers.com

  • Phone: (+27) 81 005 5016

  • Address: 58 Long Market St, Colchester, Dikeni, 5700